The policy below is an excerpt of Julie R Delgado LLC's Terms of Service and is provided here as a courtesy. Please reference the full policy for further details.
7. Refunds, Cancellations, and Payment Disputes
7.1 Digital Products, Courses, Dripped Content, and Proprietary Materials
Due to the digital, proprietary, and immediately accessible nature of the materials provided, all sales of digital products, multi-module courses, dripped content, downloadable materials, templates, recordings, workbooks, training materials, and online programs are final once access has been granted or materials have been delivered.
No refunds, partial refunds, credits, or price adjustments will be provided because a Purchaser chooses not to access the materials, complete the program, attend optional office hours, participate in check-ins, join community features, or use available support opportunities.
This policy does not limit correction of confirmed duplicate charges, unauthorized transactions, payment processing errors, or circumstances where the Company fails to provide access to the purchased digital materials.
7.2 Customized Career Strategy, Portfolio, and Writing Services
Customized services require the Company to reserve limited calendar capacity and begin individualized review, analysis, positioning strategy, and/or drafting work based on the Purchaser’s submissions. Customized services may include, but are not limited to, client intake review, career strategy analysis, value positioning work, resume writing, LinkedIn profile development, networking briefs, cover letter frameworks, professional branding materials, and related advisory services.
Once the Purchaser submits the required intake form, questionnaire, uploads, job targets, resume materials, LinkedIn materials, or other requested project information, the service becomes strictly non-refundable. Submission of intake materials authorizes the Company to begin customized analysis and production work immediately.
If the Purchaser requests cancellation before submitting any intake materials or project information, the Purchaser may be eligible for a refund minus a $75 administrative cancellation fee to cover transaction processing, onboarding, account setup, and administrative costs.
If a consultation, onboarding call, strategy call, intake interview, or other live advisory session has already occurred before cancellation is requested, the stated value of that session may also be deducted from any otherwise eligible refund.
Delivery timelines for customized services begin only after all required intake materials, uploads, questionnaires, job targets, and requested clarifications have been received. Delays caused by incomplete submissions, delayed responses, missing materials, or changes in client direction may extend the delivery timeline and do not create a right to refund.
7.3 Client Responsibility, Outcomes, and No Guarantees
The Purchaser understands that the quality, accuracy, and usefulness of customized deliverables depend on the completeness, accuracy, and timeliness of the information provided by the Purchaser.
The Company does not guarantee interviews, job offers, promotions, salary increases, employer responses, recruiter responses, job security, income continuity, career advancement, or any specific employment outcome. Dissatisfaction with market response, hiring decisions, employer behavior, compensation outcomes, or the Purchaser’s personal use or non-use of the materials does not qualify for a refund.
7.4 Unused Services, Abandoned Projects, and Expiration
Because the Company is operated by a solo service provider with limited calendar availability, purchased services reserve time and capacity that may otherwise be unavailable to other clients.
Unused services, unsubmitted intake forms, unscheduled sessions, incomplete client submissions, or abandoned projects expire six (6) months from the date of purchase unless otherwise agreed in writing. After six (6) months, the service is considered forfeited, non-refundable, and not exchangeable for cash, credit, or alternative services.
A project may be treated as abandoned if the Purchaser fails to submit required materials, respond to clarification requests, schedule required sessions, or otherwise participate in the process for an extended period. The
Company may send reminders as a courtesy, but the Purchaser remains responsible for timely participation and use of purchased services.
7.5 Payment Disputes and Chargebacks
Before initiating a payment dispute or chargeback, the Purchaser agrees to contact the Company in writing so the Company has a reasonable opportunity to review and resolve any billing concern, access issue, duplicate charge, or service-delivery question.
Nothing in this policy limits any rights the Purchaser may have under applicable law or card-network rules regarding unauthorized transactions, duplicate charges, billing errors, or services not provided.
If a payment dispute or chargeback is initiated after access has been granted, materials have been delivered, intake has been submitted, a consultation has occurred, or customized work has begun, the Company reserves the right to provide the payment processor, card issuer, or financial institution with evidence of the transaction and service delivery. Evidence may include checkout acceptance records, refund policy disclosures, timestamped terms acceptance, access logs, download records, intake submission records, email communications, calendar records, consultation records, project notes, drafts, deliverables, and other documentation showing authorization, access, delivery, or work performed.
Access to digital materials, portals, communities, scheduled meetings, or ongoing services may be suspended while a payment dispute is pending.
The Purchaser agrees not to make false, inaccurate, or bad-faith claims regarding the transaction, service delivery, access to materials, or work performed. To the extent permitted by law, the Company reserves the right to seek recovery of reasonable administrative costs, payment processor fees, chargeback fees, collection costs, or legal fees arising from a knowingly false or bad-faith payment dispute.